Refund Policy
1. 14-day money-back guarantee
If Claq is not right for your agency, you can get a full refund within 14 days of your first payment for a subscription, whether monthly or yearly. No questions asked.
2. How to request a refund
Email suporte@claq.work with the email address used for the purchase, or contact Paddle directly through the link in your receipt or at paddle.net. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Approved refunds go back to the original payment method, including any tax charged. Depending on your bank, it may take 5 to 10 business days to show up. When a refund is issued, the subscription is canceled and the account switches to read-only mode.
3. Renewals and plan changes
After the first 14 days, payments for billing periods that have already started are not refunded, except where required by law or stated in our Terms (for example, if you cancel because you object to a new sub-processor). You can cancel at any time to stop the next renewal, and you keep access until the end of the period already paid. When you change plans, Paddle charges or credits the prorated difference automatically.
4. Free trial
The 14-day free trial does not require a payment method, so you are never charged unless you choose a plan.
5. Your legal rights
This policy does not limit any rights you have under the law of your country or under the Paddle Buyer Terms.
Questions? Write to suporte@claq.work.